by LOYA Team
Help desk built for modern teams
LOYA's open-source ticketing system with multi-tenant support, role-based access control, knowledge base, and real-time collaboration — all in one platform.
Everything you need
A complete help desk solution with the tools your team needs to provide great support.
Ticket Management
Create, assign, and track support tickets with full workflow automation from intake to resolution.
Team Collaboration
Organize agents into teams with L1/L2 support tiers, escalation paths, and real-time updates.
Knowledge Base
Build and maintain a searchable knowledge base for your organization with categories and articles.
Role-Based Access
Granular permission system with customizable roles — from end users to super admins.
Multi-Tenant
Fully isolated organizations on a single platform. Each tenant has its own data, teams, and settings.
Real-Time Updates
Live notifications, typing indicators, and instant ticket updates powered by WebSocket.
Get started in minutes
Three simple steps to set up your help desk.
Create an Account
Register with your email and verify your account in seconds.
Set Up Your Organization
Create or join an organization and invite your team members.
Start Resolving
Create tickets, assign agents, and deliver great customer support.
Ready to streamline your support?
Create your free account and start managing tickets in minutes.