by LOYA Team

Help desk built for modern teams

LOYA's open-source ticketing system with multi-tenant support, role-based access control, projects, knowledge base, and real-time collaboration — all in one platform.

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Encrypted attachments
Permission-checked APIs
Isolated per organization

Everything you need

A complete help desk solution with the tools your team needs to provide great support.

Ticket Management

Create, assign, and track support tickets through a validated workflow, from intake to resolution.

Projects

Group related tickets and documentation under one plan, with progress rolled up as work closes.

Knowledge Base

Build a searchable knowledge base with a draft and publish workflow, categories, and reader feedback.

Encrypted Attachments

Files are encrypted with AES-256-GCM before they are stored, and served only to people the ticket allows.

Role-Based Access

Granular permissions with customizable roles, enforced on every endpoint — from end users to super admins.

Multi-Tenant

Fully isolated organizations on one platform. Each has its own data, teams, branding, and settings.

Get started in minutes

Three simple steps to set up your help desk.

Create an Account

Set Up Your Organization

Create or join an organization and invite your team members.

Start Resolving

Create tickets, assign agents, and deliver great customer support.

Ready to streamline your support?

Create your free account and start managing tickets in minutes.

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